FAQs
What shipping methods are availbale?
To deliver your orders, we use the national postal operator in the countries where our warehouses are located. Our postal operator belongs to the International Postal Union and therefore delivers parcels according to the rules of the International Postal Union using national postal operators to deliver the parcel in the country of destination.
How long will it take to get my package?
We prepare your parcels for delivery in 1-3 days. Further, the delivery time depends on the country of destination and takes from 7 to 20 business days. Also, some countries may require customs clearance, which may increase the waiting time. In our Delivery & payment policy, you can see several countries and approximate delivery times to them.
Do you ship internationally?
Yes, we deliver international parcels to most countries of the world.
If for some reason your country is not on the list, but you would like to receive delivery and were unable to place an order, please contact us: info@noku.store. We strictly do not deliver to russia and belarus.
What payment methods are accepted?
We use online payment by Visa, Mastercard, American Express, Apple Pay and PayPal, as well as an alternative method: payment by bank transfer to our details according to the invoice provided by us, if you are interested in this method, please contact us at info@noku.store to send you an invoice.
Is buying on-line safe?
Yes, it is absolutely safe, payment security is provided by the services we use to accept payments (Stripe, PayPal), and the information you provide is protected by our Privacy Policy.
Do you still have questions?
Contact us via the Chat on the website page, use the Contact form, or send us your questions by email: info@noku.store,
and we will get back to you as soon as possible.